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Privacy Policy
Effective Date: January 27, 2025
Please read these terms carefully before using our service. By using the service, you agree to comply with these terms.
1. What does this privacy policy cover?
This privacy policy covers how Suncrest Homes treats personally identifiable information such as:
- First and last name
- A home or other physical address
- An email address
- A telephone number
- A social security or social insurance number
- Any other identifier that permits the physical or online contacting of a specific individual
- Information concerning a user that the Operator collects online from the user and combines with any of the identifiers described above.
This privacy policy does not apply to the practice of other companies not under the control of Suncrest Homes. Suncrest Homes assumes no responsibility for information or statements you may encounter on the Internet not under the control of Suncrest Homes.
2. What information does Suncrest Homes collect?
3. What are “cookies” and how does Suncrest Homes use them?
In addition to the above-mentioned information that Suncrest Homes collects, some of our sites may collect information using cookies. Cookies play an important role in making Suncrest Homes’ websites function properly, but there is much confusion about what cookies are and how they are used. A cookie is a small text file containing a unique identification number that is transferred from Suncrest Homes’ websites to the hard drive of your computer so that we may identify you and your activities on Suncrest Homes for that session. A session is a predefined period of time the cookie is valid. Once that session is expired, the cookie is no longer valid. For example, to help serve you better, Suncrest Homes’ website generally uses cookies to help process orders. Without cookies, it could be difficult for the Suncrest Homes’ website to keep track of the payment details during the checkout process.
The use of cookies is an industry standard, and you will find them used on most major web sites. Most browsers are initially set up to accept cookies. If you prefer, you can reset your browser either to notify you when you have received a cookie or to refuse to accept cookies. You should understand that while Suncrest Homes does not require you to use cookies, certain functions may not work properly if you set your browser to not accept cookies.
4. How does Suncrest Homes use the information?
Suncrest Homes uses the aggregate data to perform statistical analysis of the collective characteristics and behavior of our registered users and visitors, to measure user demographics and interests regarding specific areas of Suncrest Homes’ websites and to analyze how and where best to use our resources. Without such data, we would not know what the most popular areas of Suncrest Homes’ website are, and we would not be able to change and update the content and services appropriately.
Suncrest Homes may, from time to time, use your personally identifiable information to contact you about changes or enhancements to Products and Services on Suncrest Homes’ websites. We will also ask you to provide certain personally identifiable information to us when you send email communications to us from this website. For example, when you request to contact Suncrest Homes, we will ask you to provide your name, phone number, and email address. Suncrest Homes may use the information provided by you to deliver text or SMS messages for communication purposes in relation to manufactured home transactions. You may request to opt-out of receiving text or SMS messages at any time. We will maintain a record of your information so we can provide you with these and other account services.
Suncrest Homes may be required by law enforcement or judicial authorities to provide information on individual users to the appropriate governmental authorities. In matters involving a danger to personal or public safety, Suncrest Homes may voluntarily provide information to appropriate governmental authorities.
It is the Corporate policy of Suncrest Homes not to rent, sell, share, trade or otherwise divulge its customer list to any outside firm without permission from you. If you believe you are being contacted by any firm outside of Suncrest Homes, using information you have provided to us, please do not hesitate to contact us immediately.
5. What types of security procedures are in place to protect against the loss, misuse, or alteration of your information?
Suncrest Homes’ web server is located in a physically and electronically secured data center monitored by security guards. Any personally identifiable information you provide to Suncrest Homes when submitting an online form for inquiries or registering for Products and Services at any of Suncrest Homes’ websites is maintained and accessible only by Suncrest Homes’ employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs unless specifically stated otherwise.
6. Refund Policy
If this is your initial down payment, you may have received or should expect to receive a hard copy of our mutual Purchase Agreement (hereinafter referred to as “Agreement”). The Agreement is the prevailing document in our refund policy and supersedes any prior written or verbal communications regarding your home purchase. Once the Agreement is executed, with an authorization to construct your home, all down payments and/or deposits are non-refundable. In the event that you are utilizing this online payment option to make a payment against a prior executed agreement, then the agreement is the prevailing document with regards to refunds. There are no exchanges, returns, or refunds on any fully executed agreement with an authorization to construct the home. In the event that you have not signed an agreement and wish to cancel, your down payment is fully refundable within 30 days of the initial down payment.
If you use a credit card for a payment and there is a cancellation, the credit card company transaction fee will be deducted from the amount of your refund.
7. Shipping Terms
FOB – Origin. You are responsible for the freight charges from the point of origin to your designated destination. The charges will be estimated at the time the written agreement is prepared by your sales agent. Once you receive the written agreement, you will have a chance to review the estimated freight charges and ask any questions about the pricing. Please understand that unless otherwise stated, the quoted freight price is estimated for the current date and may not reflect fluctuating fuel surcharges, Department of Transportation construction re-routing, highway patrol escorts, or unique complicated placements based on the terrain of the delivery site.
All questions regarding this statement should be directed to: [email protected]
Suncrest Homes reserves the right to change its privacy policy without notice to the individual user of, or visitor to, Suncrest Homes’ websites.